PRIVACY POLICY
Website: antardhyansadhna.com
Brand Name: Team Change Your Life
Proprietor: Chandan Tiwari
1. INTRODUCTION
At Team Change Your Life (“we”, “us”, “our”), your privacy is sacred to us — just as your inner journey is. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website [INSERT WEBSITE URL] (“Website”), register for our programs, make payments, or interact with our Services.
This Policy is published in accordance with:
– The Information Technology Act, 2000 and its rules
– The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
– The Digital Personal Data Protection Act, 2023 (DPDP Act)
– Other applicable Indian laws
By using our Website or Services, you consent to the practices described in this Policy. If you do not agree with this Policy, please do not use our Website or Services.
2. INFORMATION WE COLLECT
We collect the following categories of information:
2.1 Personal Information You Provide
When you register for a program, fill a form, or make a payment, we may collect:
– Full name
– Email address
– Mobile / WhatsApp number
– Gender, age, or date of birth
– City, state, country of residence
– Profession or background (if asked in registration forms)
– Reason for joining the program or specific goals
– Marital status, family details (only if voluntarily shared in healing context)
– Any other information you voluntarily provide through Google Forms, our Website, WhatsApp, email, or during live sessions
2.2 Sensitive Personal Information
In the context of healing sessions, you may voluntarily share sensitive information such as:
– Emotional or mental health experiences
– Past traumas, relationship history, family circumstances
– Spiritual beliefs and experiences
– Physical health conditions (if disclosed for safety in meditation/breathwork)
We treat all such information with the highest level of confidentiality and sanctity. This information is used solely for the purpose of providing personalized guidance and is never shared without your explicit consent.
2.3 Payment Information
When you make a payment:
– We do NOT store or have access to your full credit/debit card numbers, CVV, UPI PINs, net banking passwords, or any other sensitive financial credentials
– All payments are processed by secure third-party payment gateways(such as Razorpay, PayU, Cashfree, Instamojo, or similar), which are PCI-DSS compliant
– We only receive transaction confirmation details such as: transaction ID, amount paid, payment status, name, email, and mobile number
2.4 Automatically Collected Information
When you visit our Website, we (or our service providers) may automatically collect:
– IP address
– Browser type and version
– Operating system
– Pages visited and time spent
– Referring URL
– Device information (type, OS, screen size)
– Cookies and similar tracking technologies
2.5 Communications
We may collect and retain records of your communications with us — including emails, WhatsApp chats, comments on YouTube, DMs on Instagram, and queries submitted through contact forms — for service and quality purposes.
3. HOW WE USE YOUR INFORMATION
Your information is used for the following purposes:
a) To register and enroll you in the program you have chosen (e.g., ANTAR DHYAN SADHNA)
b) To send program access details — Zoom links, WhatsApp/Telegram group invites, recorded videos, schedules
c) To process payments and send transaction confirmations / invoices
d) To provide personalized spiritual guidance during healing sessions where you have shared specific concerns
e) To send important communications — reminders, schedule changes, daily tasks, follow-ups related to the program
f) To send promotional content about upcoming batches, new programs, free workshops, YouTube videos, and offers (only with your consent, with an option to unsubscribe)
g) To respond to your queries, grievances, and feedback
h) To improve our content, programs, and Services based on participant feedback and engagement
i) To comply with legal obligations, prevent fraud, and protect our rights
j) To conduct anonymous research and analytics to understand how our content impacts spiritual growth (in aggregated, non-personally-identifiable form)
4. COOKIES AND TRACKING TECHNOLOGIES
a) Our Website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and gather analytics data.
b) We may use Google Analytics, Meta Pixel, YouTube embedded analytics, and similar tools to understand visitor behavior.
c) You can disable cookies through your browser settings, but doing so may affect the functionality of certain features on our Website.
d) We do not use cookies to collect any sensitive personal information.
5. SHARING OF INFORMATION
We respect your privacy and **do NOT sell, rent, or trade** your personal information to any third party for marketing purposes.
We may share your information only in the following limited circumstances:
a) Payment Gateway Partners: With Razorpay, PayU, Cashfree, Instamojo, or similar gateways for processing your payment.
b) Communication Service Providers: With email service providers (such as Gmail, Mailchimp, or similar), SMS/WhatsApp service providers (such as Interakt, Twilio, WATI, or similar) to send you program-related communications.
c) Cloud and Hosting Providers: With Google Drive, Google Forms, AWS, Hostinger, or similar service providers for storing data and hosting the Website.
d) Live Session Platforms: With Zoom, Google Meet, or YouTube for conducting live sessions. Your name and email may be visible to other participants in a session.
e) Team Members: With internal team members of Team Change Your Life who are bound by confidentiality obligations and assist in delivering the Services.
f) Legal Requirements: When required by law, court order, government authority, or to protect our legal rights, prevent fraud, or ensure safety.
g) Business Transfer: In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred — subject to the same confidentiality commitments.
With your explicit consent, we may also use testimonials, feedback, or transformation stories that you voluntarily share. However, we will never disclose any sensitive personal details without your specific written/recorded consent.
6. DATA SECURITY
a) We adopt reasonable security practices and procedures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
b) Security measures include:
– SSL/HTTPS encryption on our Website
– Secure cloud storage with access controls
– Limited access to data — only authorized team members can view participant information
– Use of PCI-DSS compliant payment gateways
– Regular review of our security practices
c) However, please understand that no method of internet transmission or electronic storage is 100% secure. While we strive to use commercially reasonable means to protect your data, we cannot guarantee absolute security. By using our Services, you acknowledge and accept this inherent risk.
d) In case of any data breach affecting your personal information, we will notify you and the relevant authorities in accordance with applicable laws.
7. DATA RETENTION
a) We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
b) Payment records and transaction information will be retained as required under Indian tax laws (typically 8 years).
c) Communication records and program participation data may be retained for up to 3 years after your last interaction, unless a longer retention is required by law.
d) Upon your request, we will delete your personal information from our active systems, subject to legal and contractual obligations.
8. YOUR RIGHTS
Under the Digital Personal Data Protection Act, 2023, and applicable Indian laws, you have the following rights:
a) Right to Access: Request a copy of the personal information we hold about you.
b) Right to Correction: Request correction of inaccurate or incomplete information.
c) Right to Erasure: Request deletion of your personal information, subject to legal and contractual obligations.
d) Right to Withdraw Consent: Withdraw your consent for receiving promotional communications at any time.
e) Right to Grievance Redressal: File a grievance with our Grievance Officer (details below).
f) Right to Nominate: Nominate any other individual to exercise these rights in case of your death or incapacity.
To exercise any of these rights, please email us at [INSERT EMAIL] with the subject line “Privacy Request”. We will respond to your request within 30 days.
9. THIRD-PARTY WEBSITES AND PLATFORMS
a) Our Website, YouTube channel, and Instagram may contain links or references to third-party websites, services, or social media platforms.
b) We are not responsible for the privacy practices or content of these third-party platforms. We encourage you to read their privacy policies separately.
c) Your interactions on platforms such as YouTube, Instagram, Facebook, WhatsApp, Telegram, Zoom, and Google are governed by the privacy policies of those respective platforms.
10. CHILDREN’S PRIVACY
a) Our Services are intended for adults aged 18 years and above.
b) We do NOT knowingly collect personal information from children under the age of 18 without verifiable parental consent.
c) If you are a parent or guardian and believe your child has provided us personal information without your consent, please contact us immediately and we will take steps to delete such information.
11. INTERNATIONAL USERS
a) Our Services are primarily intended for users in India.
b) If you are accessing our Services from outside India, please note that your information will be transferred to, stored, and processed in India, where data protection laws may differ from those in your jurisdiction.
c) By using our Services, you consent to such transfer and processing.
12. PROMOTIONAL COMMUNICATIONS
a) By providing your contact information, you consent to receive program updates, satsang invitations, free workshop announcements, YouTube video alerts, and promotional offers from us via email, SMS, WhatsApp, or phone calls.
b) You may opt out at any time by:
– Clicking “Unsubscribe” in our emails
– Replying “STOP” or “UNSUBSCRIBE” to WhatsApp/SMS
– Emailing us at [INSERT EMAIL]
c) Even after opting out of promotional communications, we may still send you service-related communications (such as payment confirmations, session links, schedule changes) related to programs you are enrolled in.
13. CONFIDENTIALITY OF HEALING SESSIONS
a) Anything you share during one-on-one healing sessions, group healing circles, or private consultations is treated as strictly confidential and protected by the spiritual ethics of facilitator-seeker relationship.
b) Such information will not be shared with any third party or used for any purpose other than supporting your healing journey.
c) Exception: Where required by law (e.g., disclosure of imminent harm to self or others, or in compliance with a court order).
14. CHANGES TO THIS POLICY
a) We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services.
b) Any changes will be posted on this page with an updated “Last Updated” date.
c) For significant changes, we may notify you via email or a prominent notice on our Website.
d) Your continued use of our Services after such changes indicates your acceptance of the revised Policy.
15. GRIEVANCE OFFICER
In accordance with the Information Technology Act, 2000, the IT Rules, 2021, and the DPDP Act, 2023, the details of our Grievance Officer are as follows:
Name: [INSERT NAME]
Designation: Grievance Officer
Email: [INSERT EMAIL]
Phone: [INSERT PHONE]
Address: [INSERT BUSINESS ADDRESS]
Working Hours: [INSERT, e.g., Monday to Friday, 10:00 AM – 6:00 PM IST]
The Grievance Officer will acknowledge your complaint within 48 hours and resolve it within 15 days from the date of receipt.
16. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us:
Brand Name: Team Change Your Life
Proprietor: Chandan Tiwari
Email: chandantiwari@antardhyansadhna.com / rahul@antardhyansadhna.com
Phone / WhatsApp: +91 9654134104 / +91 9217476038
Address: New Delhi-110092
Website: antardhyansadhna.com
By using our Website and Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
Your trust is the foundation of our work. We honor it with sincerity, transparency, and care.
